Los Angeles & Riverside Based
Website Design, eCommerce & Custom Programming

Frequently Asked Questions

Web Site Templates

These frequently asked questions apply to the our Template Monster Collection of website templates, themes and skins.

1. What are the advantages of purchasing a website template?

For many people the major advantage is cost savings. Professionally designed web site templates usually cost between $20 to $150, which is a fraction of the cost of a custom website design. The other advantage is that templates are already made so you don't have to wait to get online with them.

2. What do I receive when I order a template from the Template Monster collection?

After you complete your payment you will receive a confirmation email with link(s) to download files in zipped format. The download file(s) contain the following: PSD graphics file(s), HTML file(s), any custom fonts and an advanced clipart library.

You will need unzipping software to open the zipped files you download. Windows users may visit www.HotScripts.com or www.WinZip.com. Mac users may visit www.StuffIt.com.

3. What formats are your templates available in?

Website templates are available in Adobe Photoshop and HTML file formats. Any custom fonts that are used are included. Most of the HTML web site templates are compatible with Adobe GoLive, Macromedia Dreamweaver and Microsoft Frontpage.

4. What am I licensed to do with the templates I purchase?

Your license allows you to:

• Use the template to build a single website.
• Customize the template to suit your preferences and needs.

Your license forbids you to:

• Resell or redistribute the templates (like we do).
• Claim intellectual or exclusive ownership to any of our products, modified or unmodified. All products are property of content providing companies and individuals.
• Make more than one website using with the same template. If you wish to use the template on more than one website you must purchase another license.

5. What is the difference between a unique and a non-unique purchase?

Non-Unique Purchase: This is a non-exclusive license to use the template design. Other people can purchse and use the same design.

Unique Purchase: This is an exclusive license to use the template design that guarantees that no one else can buy it again and only you and any people who bought the template before you can use the design. When you purchase the template on a unique basis, it is removed from the catalog.

6. Is it reasonable to make a unique purchase of template that was already purchased before?

Yes. There is a very small chance that you will even encounter your design on another website. This is because of the sheer number of websites that are online. Conservative estimates are in the millions. As well, every business adds their own logo and text and generally changes some aspect of the template before using it for their own business.

7. Are there any recurring or additional license fees?

No. This is a one-time fee payment.

8. Will my licence fee give me access to all of the template in your catalog.

No. The license applies to one specific web site template only.

9. Can I make payment with a check instead of by credit card?

Please use the MoneyBookers.com payment services. They accept payments by check and transfer payment to whomever you direct them to.

10. What is the return policy on the templates?

Since our company is offering non-tangible irrevocable goods we do not issue refunds after the product is shipped, which you are responsible for understanding upon purchasing any article at our site. Please make sure that you've carefully read 'sources available' section. We only make exceptions with this rule when the product appears to be not-as-described on a case by case basis in agreement of the parties concerned. The deadline for any refund claim is one week after the delivery date.

11. I ordered a template but haven't received the download information.

Please contact the billing department via support chat or send an email to: billing@template-help.com and the staff will ensure that you get your template download.

12. I think I have been billed twice because I got two emails after I made my purchase.

Check the emails and see if they have two different order ID numberss. If there are two different numbers, Please contact the billing department via support chat or send an email to: billing@template-help.com and they will help you get this sorted out.

13. Can my download link be reactivated after 3 days?

Yes. Simply contact the billing department and request reactivation.

14. I would like to purchase a template I found on your site, but I can't find it anymore.

The template has been purchased on a unique license and removed from the catalog. The next best thing is to look for a similar website template.

15. How can I customize a template to suit my particular website?

For do-it-yourself options, visit the Help Center for detailed information.

If you want professional customization services or need extensive changes, you can order our customization services:

• WordPress Theme Customization

• osCommerce and CRE Loaded Customization

• Website Templates Customization

16. Can I use the templates with Microsoft Front Page?

Most of templates come with HTML that is compatible with Adobe GoLive, Macromedia Dreamweaver and Microsoft Frontpage. Please check the 'sources available' field in the template preview window.

17. What is Adobe Photoshop?

Adobe Photoshop is a high end graphics editing software program. You can learn more about by visiting adobe.com.

18. Can you recommend software for editing HTML?

There are several good software programs on the market. Macromedia Dreamweaver, Adobe Go Live and Microsoft Front Page are all very popular WYSIWYG (What You See is What You Get) editors.

If your budget is tight, you can check out the free graphics software at SmartWebCenter.com.

19. How can I modify the flash graphics of a template?

You will need to have the Macromedia Flash™ to edit the flash section of the template. Please visit Macromedia's site for more info: http://www.macromedia.com/software/

20. Why do I get an "Unexpected file format" error message when I try to open the Flash fla file?

This error tells you that your .fla file is not compatible with the version of Flash you are using. Either install Flash MX to edit the file or get in touch with our support personnel via Support Chat or by email to have the file converted to a compatible version.

21. Can I use Swish to edit flash files?

No. The flash templates can be edited only with Macromedia Flash™

22. Can I change the images in the flash animations website?

Yes, you can. You will need Macromedia's Flash™ software to do this.

23. Where can I find photos and images to use in my template and on my website?

One of the best photos/images sites is Dreamstime.com. They have thousands of high quality images and very reasonable prices.

24. I was wondering if you could give me the contact info for a particular designer?

Sorry, corporate policy prohibits direct contacts with the designers we contract to create our templates.

25. Can a web designer use the templates to develop websites for their customers?

Certainly. It is perfect for designers who want to offer their customers a high-quality design and also help them to save time and money. Keep in mind that each customer must have their own license for each website. In other words, you can't purchase a template once and then use it on many different sites for many different customers.

Web designers can also hire us to take care of installations and customizations that require advanced technical knowledge.

• WordPress Theme Installations and Customization

• osCommerce and CRE Loaded Installations and Customization

• Website Templates Installations and Customization

26. Can a web designer put low resolution thumbnails of templates on their website for clients to choose from?

Yes, this is allowed.